Support

Questions, problems or ideas? Open Settings → Feedback in Crosswords to send a message and read our replies. Attached images are optional; check their contents before attaching them. Messages include your app version/build and OS version, and are associated with your Crosswords account. If you allow notifications, we can notify you when a reply arrives. Closing the conversation keeps its history. See our privacy policy for account deletion and image cleanup. You can also email feedback@standalone.com. A note about which device and version you're using (Settings → About) helps us answer faster.

Restoring purchases

Crosswords Pro and puzzle bundles are tied to your Apple ID. On a new device, open Settings and tap Restore Purchases. Pro is a permanent purchase and never expires.

Syncing between devices

Your library and solve progress sync through your Crosswords account. To pick up where you left off on another device, open Settings → Account and sign in with the same email and password. Signing in on a second device joins it to the same account.

Following puzzle sources

Tap More… in the library, then Sources, to turn a source on or off. Following a source requires Crosswords Pro. Puzzles you've already downloaded stay in your library even if you stop following their source.

Older puzzles

With Pro, More… → Older Puzzles shows a calendar of every date a source has published. Tap a day to download it.

Importing puzzle files

Crosswords opens .puz (Across Lite), .jpz and .pzl files. Tap a file in Mail, Files, Safari or Messages and choose Crosswords in the share sheet, or drop the file on the app on the Mac.

Coming from an older version of Crosswords

Crosswords carries your existing puzzles, progress and purchases forward the first time it launches. If something is missing, restore purchases and check that you are signed in to the same account.